At The Gate Entry System (Visitor Invitation)

ATG have created a Notification/Invitation App downloadable for Android and iOS iPhones. This App allows individuals/residents to create their own invitations for their visitors and contractors. The individual/residents’ cell numbers have to be loaded onto the ATG account to allow them access. Once they have downloaded the App and their phone number is verified, they can create an invitation.

To register for access, please contact out Managing Agent – see Contact page.  Note that as of January 2020 all residents have already been pre-loaded.  If you moved into the estate after January 2020 you may need to contact the Managing Agent to register you.

If you have already registered, you can download the app from one of the links below:

Step By Step Guide for “At The Gate” System

  • See links above to download the app for your relevant platform (Android vs iPhone)

  • Follow the prompts and register yourself

To create an invitation for a guest:

  1. Open the app and click on “invitations”
  2. Click on the little green wheel and press the + sign
  3. Enter the guest name and company (it may be “private”)
  4. Scroll down and press “Save”. (note that this will allow your visitor for 1 visit on the day you enter the details. If the visit is for another date, then click on the date and amend it. If you expect the visitor to have more than 1 entry on a given day, then amend the number of visits.
  5. Go to the 3 little dots on the RHS of the screen and click on them.
  6. Click on the “Share QR code image”.
  7. Choose the communications medium you want. Use SMS or WhatsApp and send the QR code to the recipient.

Security Process:

  • Security officer will scan the QR code on the visitor’s cell phone.
  • Security officer will scan the vehicle license disc.
  • Security officer will allow the visitor access.

NB:  The security officer will not phone you. The visitor will simply arrive.

After the visit you can delete the invitation.

You can download a user guide for the At The Gate system below:

ATG User App Manual

If you have any questions about the At The Gate system, please see the frequently asked questions on their website: https://atthegate.biz/#faq